VIOLENCE AND AGGRESSION TOWARDS STAFF
Our staff have a right to expect a secure and safe workplace. The practice will not tolerate acts of violence and aggression towards staff. The term violence covers a wide range of incidents not all of which may involve injury. The definition adopted by NHS Shetland is “Any incident in which a member of staff is verbally abused, threatened or assaulted by a patient or a member of the public in circumstances relating to his or her employment.”
The Practice is committed to providing high quality patient care. However, we may withdraw services from individuals where staff are thought to be at risk. Furthermore, staff may request a Police presence in circumstances where there is the belief that there is the potential for an act of violence to take place or the need for physical restraint exists.
On the rare occasion where care is withdrawn from a patient who is considered to be aggressive, then the reasons for withdrawal of care will be recorded in the medical records of that patient.