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PATIENT ESCORTS:  Please note new guidelines for patient escort process is under the "Travel Escorts" link in the "Further Information" below.


The Scalloway Health Centre is run by NHS Shetland.


Prescription Ordering Service.

Please contact us for access codes and instructions.


NHS 24 number is 111.


Currently unavailable.

As part of our ongoing commitment to providing patients greater access to appointments, from 1 March 2016, Scalloway Health Centre will be offering an Advanced Nurse Practitioner (ANP) service.

The ANP will assess all patients who call for an ‘on the day’ appointment. Many minor ailments can be assessed and treated by the ANP which will allow more appointments with the GPs to deal with more complex cases.

When calling for an appointment you will be assessed by the ANP and a suitable appointment given. The ANP will have access to a GP at all times for further advice and patients can be referred on to the GP at any time.

Thank you for your co-operation with this new service.



Our staff have a right to expect a secure and safe workplace.  The practice will not tolerate acts of violence and aggression towards staff.  The term violence covers a wide range of incidents not all of which may involve injury.  The definition adopted by NHS Shetland is “Any incident in which a member of staff is verbally abused, threatened or assaulted by a patient or a member of the public in circumstances relating to his or her employment.”

The Practice is committed to providing high quality patient care.  However, we may withdraw services from individuals where staff are thought to be at risk.  Furthermore, staff may request a Police presence in circumstances where there is the belief that there is the potential for an act of violence to take place or the need for physical restraint exists.

On the rare occasion where care is withdrawn from a patient who is considered to be aggressive, then the reasons for withdrawal of care will be recorded in the medical records of that patient.

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