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PATIENT ESCORTS:  Please note new guidelines for patient escort process is under the "Travel Escorts" link in the "Further Information" below.


The Scalloway Health Centre is run by NHS Shetland.


Prescription Ordering Service.

Please contact us for access codes and instructions.


NHS 24 number is 111.


Currently unavailable.

As part of our ongoing commitment to providing patients greater access to appointments, from 1 March 2016, Scalloway Health Centre will be offering an Advanced Nurse Practitioner (ANP) service.

The ANP will assess all patients who call for an ‘on the day’ appointment. Many minor ailments can be assessed and treated by the ANP which will allow more appointments with the GPs to deal with more complex cases.

When calling for an appointment you will be assessed by the ANP and a suitable appointment given. The ANP will have access to a GP at all times for further advice and patients can be referred on to the GP at any time.

Thank you for your co-operation with this new service.


Comments & Complaints

good_ratingsWe want you to receive the best possible care.  However, if you have a concern about the service you have received from any of the staff working in this practice, please let us know.  Leaflets are available in the waiting room explaining the procedure or you may address your complaint directly to the Practice Manager or to any of the doctors.

The practice complaints procedure is part of a wider NHS system for dealing with complaints.  In the event that your complaint cannot be dealt with by the practice, you may write to Carolyn Hand, Corporate Services Manager, Upper Floor, Montfield, Burgh Road, Lerwick, ZE1 OLA

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