Comments & Complaints
We want you to receive the best possible care. However, if you have a concern about the service you have received from any of the staff working in this practice, please let us know. Leaflets are available in the waiting room explaining the procedure or you may address your complaint directly to the Practice Manager or to any of the doctors.
The practice complaints procedure is part of a wider NHS system for dealing with complaints. In the event that your complaint cannot be dealt with by the practice, you may write to Carolyn Hand, Corporate Services Manager, Upper Floor, Montfield, Burgh Road, Lerwick, ZE1 OLA